CHI Health temporarily closes HyVee Quick Care locations

Published: Nov. 18, 2020 at 9:19 PM CST
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GRAND ISLAND, Neb. (KSNB) - With hospital beds filling up and staff overwhelmed, CHI Health temporarily closed all of its HyVee Quick Care locations this week, including the ones in Grand Island and Kearney.

They will be allocating healthcare providers to Priority Care, hospitals, and putting a special focus on its virtual services.

“Having them help our priority care locations and our Quick Care virtual team, is really necessary for us to be able to expand our access and hours for our patients. That’s why we felt it was really important to team up on how do we come together as a team in that regard,” said CHI Health’s Market Vice President Julie Gernetzke.

People with cold or flu like symptoms can go to their Priority Care locations. They offer COVID-19 tests, X-rays, breathing treatments, and other services Quick Care locations didn’t offer.

Patients can also use CHI Health’s virtual Quick Care services to answer questions or concerns about COVID-19 related symptoms or other illnesses. CHI Health believes using their virtual services will help people decide whether they need to go to a clinic or to the hospital.

“The symptoms that I would say direct your care to a priority care setting might include things like a sore throat, a cough, headaches, body aches, so those typical flu like symptoms that you might be familiar with, however if you’re having more severe symptoms, especially symptoms like shortness of breath or difficulty breathing, those are times it might be more appropriate to go to the emergency room,” said CHI Health Physician Assistant Darcy Jones.

CHI Health is focusing on these areas to help keep patients out of the emergency room.

“We wanted to expand our access to patients, so that they can come to us with their questions or concerns to help our hospital partners with the volume that they’re faced with,” Gernetzke said.

CHI Health virtual services will be open from 9 a.m. to 11 p.m. They also will be extending hours at six Priority Care clinics in Omaha, but the one in Kearney will keep the same hours from 8 a.m. to 8 p.m.

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