Eddie Bauer customer card information possibly compromised

Published: Aug. 18, 2016 at 9:42 PM CDT
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All of Eddie Bauer's North American stores were targeted by credit card thieves this year.

Mike Egeck the Eddie Bauer CEO posted this statement on the company's website:

"We recently learned that the point of sale systems at our retail stores were affected by malware. We immediately initiated a full investigation with third-party digital forensic experts to identify and contain the attack as quickly as possible. We determined that customers’ payment card information used at our retail stores on various dates between January 2, 2016 and July 17, 2016 may have been accessed. Not all cardholder transactions during this period were affected. Payment card information used online at eddiebauer.com was not affected.

We want to assure you that we have fully identified and contained this incident. Unfortunately, malware intrusions like this are all too common in the world that we live in today. In fact, we learned that the malware found on our systems was part of a sophisticated attack directed at multiple restaurants, hotels, and retailers, including Eddie Bauer. We are conducting a comprehensive review of our IT systems to incorporate recommended security measures in order to strengthen them and prevent this from happening again. We have been working closely with payment card organizations and customers will not be responsible for any fraudulent charges to their accounts. We also have been working with the FBI to identify the perpetrators and provide whatever cooperation is necessary to hold them accountable.

Earning customers’ loyalty and trust is a core part of Eddie Bauer’s mission and underpins our commitment to exceptional customer service. We always strive to exceed our customers’ expectations, and we sincerely apologize for any inconvenience this has caused.

Out of an abundance of caution, we are offering identity protection services to all customers who made purchases or returns in our stores between January 2, 2016 and July 17, 2016. We have arranged to have Kroll, a global leader in risk mitigation and response, provide 12 months of complimentary services to affected Eddie Bauer customers. You can learn more about the incident and the services being offered by calling 1-855-294-2549.

We appreciate your patience and understanding at this time. Please know that we’ll continue to put our customers’ interests first."