The impact of 911 hangup calls

By  | 

GRAND ISLAND, Neb. (KSNB) - Have you ever dialed 911 by accident and immediately hung up the phone? If you have, you're actually supposed to stay on the line and let the dispatcher know it was an accident.

The Hall County Emergency Management director said people should always stay on the line and let dispatch know that it was an accident, otherwise officials will respond and head to the location.

He adds in 2017, they received and dispatched 564 911 hang up calls and if the dispatcher can verify it was an accident, it won't count toward the statistic.

If someone calls and hangs up dispatch will call the number back and if the person does not answer the call, officials will find the location and send two officers there to investigate, which takes up a lot of time and effort.

"The dispatch and their response and their investigation time and then clearing can create over the year hundreds of hours of work for local law enforcement and the dispatchers," Jon Rosenlund the Hall County emergency management director.

Law enforcement said they always assume someone is in danger if they dial 911, so please let dispatch know if you called on accident.

Officials want to remind people if you ever see anything dangerous happening to please dial 911 and report it.